Customer Service Representative

3 weeks ago


Oldham, United Kingdom Prescient Recruitment Group Ltd Full time

About the Role:

We are seeking a reliable and experienced Customer Service Representative to join our team at Prescient Recruitment Group Ltd. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, answering customer queries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer customer inquiries and resolve issues via phone, email, or in-person
  • Provide product information and make recommendations to customers
  • Upsell and cross-sell products to customers
  • Meet or exceed customer satisfaction targets
  • Work collaboratively with the sales team to achieve sales targets

Requirements:

  • Previous customer service experience in a contact centre or office environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive hourly rate of £11.44 per hour
  • A 37.5-hour working week
  • Opportunities for career advancement and professional development
  • A supportive and collaborative work environment

About Us:

Prescient Recruitment Group Ltd is a leading recruitment agency that specializes in providing high-quality recruitment services to businesses across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients and candidates.



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