Customer Service Representative
3 weeks ago
About the Role:
We are seeking a reliable and experienced Customer Service Representative to join our team at Prescient Recruitment Group Ltd. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, answering customer queries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer customer inquiries and resolve issues via phone, email, or in-person
- Provide product information and make recommendations to customers
- Upsell and cross-sell products to customers
- Meet or exceed customer satisfaction targets
- Work collaboratively with the sales team to achieve sales targets
Requirements:
- Previous customer service experience in a contact centre or office environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive hourly rate of £11.44 per hour
- A 37.5-hour working week
- Opportunities for career advancement and professional development
- A supportive and collaborative work environment
About Us:
Prescient Recruitment Group Ltd is a leading recruitment agency that specializes in providing high-quality recruitment services to businesses across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients and candidates.
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