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Restaurant Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Edesia Full time
Assistant Manager

We are seeking an experienced and skilled Assistant Manager to join our team at Edesia. As a key member of our management team, you will be responsible for coordinating daily restaurant operations, controlling costs, and delivering exceptional customer service.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Control operational costs and identify measures to reduce waste
  • Deliver superior service and maximise customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality
  • Organise and monitor staff schedules
  • Organise and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Actively promote all the venues and its events
  • Train new and current employees on proper guest service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Ensure a smooth closing of the venue
  • Attend meetings and trainings when required
Requirements:
  • Advanced level of written and spoken English
  • Ability to work flexible hours, including evenings and weekends
  • Ability to remain calm under pressure
  • Exceptional organisational and leadership skills
  • Ability to work well with others with excellent interpersonal and communications skills
  • Knowledge of all applicable software
Benefits:
  • Refer a friend bonus from day 1
  • Discounted health and fitness benefits
  • Free meals when you're at work
  • 30% off the bill in our restaurants for you and your loved ones
  • Exclusive savings on travel, shopping, restaurants, and more
  • 28 days' holiday that include service charge
  • A restaurant welfare budget allocated for healthy snacks, drinks, and support during our busiest times of the year
  • Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR, and a five-stage management development programme
  • Access to counselling, remote GP/physio services, legal advice, and more