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Forecast Analyst

2 months ago

Edinburgh, Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time
About the Role

We are seeking a highly skilled Forecast Analyst to join our International Consumer - Service Operations Team at JP Morgan Chase Bank, National Association.

Key Responsibilities
  • Short-Term Forecasting: Develop and maintain short-term forecasting models to predict contact volumes across multiple channels and contact types, ensuring accurate staffing requirements based on historical trends and business growth objectives.
  • Long-Term Forecasting: Establish a statistical baseline forecast for all departments, providing clear communication of forecasted workload, changes, assumptions, and inputs to relevant stakeholders.
  • Analysis and Reporting: Analyze forecast vs demand volumes, identifying trends and areas for improvement, and providing recommendations to optimize staffing levels.
  • WFM Platform Management: Maintain intraday patterns on the WFM platform, ensuring seamless integration with scheduling and real-time teams.
  • Collaboration and Communication: Work closely with the Planning team to ensure understanding and requirements with scheduling and real-time teams, and provide clear communication of forecasted workload and changes.
Requirements
  • Strong Analytical and Problem-Solving Skills: Ability to analyze complex data and develop effective solutions.
  • Planning, Time Management, and Organizational Skills: Proven ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Financial Services Experience: Previous experience in financial services, preferably in contact center or forecasting roles.
  • Forecasting Experience: Experience in short-term and long-term forecasting, preferably using statistical models and data analysis techniques.
  • WFM Experience: Familiarity with WFM platforms and ability to maintain intraday patterns.
  • Microsoft Office Skills: Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint.
  • Excellent Communication Skills: Ability to communicate complex ideas and data insights to stakeholders at all levels.
About Us

JP Morgan Chase Bank, National Association is a global leader in financial services, providing strategic advice and products to corporations, governments, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and we value diversity and inclusion in our workplace. We are an equal opportunity employer and do not discriminate on the basis of any protected attribute.