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Lead Area Supervisor

2 months ago

Kingston upon Thames, Greater London, United Kingdom M&S Full time
Job Description

Support the Growth and Profitability of the Store

We are seeking a highly skilled and experienced Area Retail Manager to support the growth and profitability of our store. As a key member of our leadership team, you will be responsible for implementing the retail plan and delivering KPI measures for your area of accountability.

Recruit and Develop Great Talent

You will be responsible for recruiting and developing great talent within the customer assistant team, supporting the succession requirements of the store and region. This includes coaching and training the team to fully utilize all the tools available to serve and sell well.

Drive Profitability and Sales

You will drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI's. This includes using data and insight to improve customer in-store experience, improve the operation, and drive performance.

Embed Change and Lead a Team

You will be responsible for embedding change for lasting commercial impact and results. This includes successfully implementing new experiences to the retail world and surprising every single customer with reasons to shop in our stores and online.

Key Responsibilities

  • Support the delivery of an inspirational, improved, and consistent visual customer journey instore.
  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI's.
  • Embed change for lasting commercial impact and results.
  • Recruit and develop great talent within the customer assistant team.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.

About Us

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world and surprising every single customer with reasons to shop in our stores and online.

We've embarked on a business transformation and are seeking individuals who are adaptable, both to the needs of our customers and our retail business. If you live and breathe our approach to sales and service and can ensure every time is just as special as the next, we want to hear from you.