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Customer Service Representative

2 months ago

West Blatchington, Brighton and Hove, United Kingdom Mercury Hampton Full time

Job Summary: We are seeking a highly skilled Customer Service Specialist to join our dynamic team at Mercury Hampton. As a Customer Service Advisor, you will be responsible for providing exceptional support to customers across various channels.

Key Responsibilities:

  • Provide outstanding support to customers through phone, email, and live chat
  • Assist customers with inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with industry trends and developments in drone technology
  • Contribute to the development of customer service strategies and processes

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices
  • Experience working with customers in a technical or complex environment

What We Offer:

  • A competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and training