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Client Relations Specialist
2 months ago
Client Relations Specialist
JOIN US. Experience the warmth of Principality.
At Principality Building Society, we believe in creating a welcoming environment. When you choose to be part of our team, we strive to provide you with the most inviting atmosphere. From a supportive workplace to a flexible benefits package tailored to your needs, we truly value belonging. We prioritize flexibility whenever possible; we encourage you to prioritize your well-being; we contribute positively to the communities we serve and support you in doing the same, and we commit to improving together.
Here are some compelling reasons to consider joining us: we offer an award-winning flexible/hybrid working policy, recognized as one of the UK Best Large Workplaces for Women, we have a modern, high-tech office designed based on colleague feedback, we consistently achieve high colleague engagement scores, and we foster a caring community through supportive Networks. Discover why Principality is truly unique;
As a Client Relations Specialist at Principality Building Society, you will be part of a dedicated team committed to delivering exceptional service to our clients.
The key responsibilities of a Client Relations Specialist include:
Delivering a high-quality, customer-centric service Cultivating and maintaining relationships with various departments to enhance performance Processing client transactions in line with their needs and within established service levels Managing both incoming and outgoing calls while adhering to quality standards to provide excellent service Ensuring fair treatment of clients in all aspects of the role Collaborating closely with our Customer Service teams and key stakeholders to enhance the client journey Demonstrating meticulous attention to detailIdeal qualifications for this position include:
A motivated, customer-focused individual with a proven track record in customer service. Strong numeracy and literacy skills Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.We are dedicated to fostering an inclusive workplace where diversity is celebrated and where colleagues feel a genuine sense of belonging. - Daniel Priest, Inclusion Manager. Explore what our colleagues say about their experiences working here.
