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Student Engagement Coordinator

3 months ago

Canterbury, Kent, United Kingdom CATS Global Schools Full time

ABOUT CATS GLOBAL SCHOOLS
We are a premier independent boarding institution catering to students aged 13 and above, offering a variety of educational pathways including GCSE, A Level, IB Diploma, and the University Foundation Programme. Our school provides a nurturing environment, emphasizing a culture of care throughout our classrooms, boarding facilities, and extracurricular activities. We uphold high standards for ourselves and our students, integrating language acquisition across all aspects of education to prepare our students for their future academic journeys. CATS Global Schools encompasses 16 institutions dedicated to equipping students worldwide with essential skills for their future endeavors.

ABOUT THE STUDENT COMMUNICATIONS DEPARTMENT
The Student Communications team is committed to delivering exceptional service, ensuring that every student and visitor feels appreciated. This role is ideal for an individual who possesses a naturally positive demeanor, thrives in collaborative settings, and is solution-oriented. A confident communicator, you will engage with a diverse range of visitors at the welcome center. Additionally, you will have the chance to collaborate with the central marketing team to enhance our Student Communications resources, making a passion for social media and a creative mindset advantageous.

REPORTING STRUCTURE
You will report directly to the Registrar, who is a member of the Senior Leadership Team.

KEY RESPONSIBILITIES
The following outlines the primary tasks and responsibilities associated with this role. These are not exhaustive and may be adjusted to align with the skills of the post holder and the needs of the institution.

Communication
- Establish effective communication channels between students, parents, agents, and school staff.
- Provide clear and accurate responses to inquiries from external and internal clients.
- Address and resolve complaints, escalating issues to the Registrar as necessary.
- Build and maintain strong relationships with students and agents.
- Serve as the main point of contact for all scheduled and walk-in visits from agents, students, and parents, offering a warm reception and comprehensive tours of the facilities.

Student Admissions and Support
- Co-facilitate student induction and registration events, collaborating with team members to ensure a smooth transition for students arriving in a new country.
- Assist the Registrar in organizing the annual Graduation ceremony.
- Support students in acclimating to life in the UK.
- Manage taxi transfer arrangements.
- Be available to oversee the student registration process during the weekend prior to the start of term.

Student Retention
- Work closely with students expressing concerns about completing their courses to ensure issues are resolved effectively.
- Oversee the enrollment process for continuing, extending, and transferring students.
- Issue offer letters for students continuing their studies.
- Coordinate with other CATS Global Schools institutions to facilitate student transfers.

Compliance and Reporting
- Collaborate with the Registrar and Immigration Compliance Officer to ensure adherence to UKVI regulations.
- Maintain up-to-date contact information and immigration records for all students, ensuring all documentation is properly scanned and stored.
- Manage the early withdrawal process, including reporting to UKVI and gathering necessary documentation.
- Assist students with visa renewals and the assignment of CAS documents.

Administrative Duties
- Activate student accounts and provide login details, resetting passwords as needed.
- Address post-arrival service issues and liaise with central staff as appropriate.
- Support the Independent Accommodation process, ensuring all relevant forms are completed and stored correctly.
- Process high school term reports for validation purposes.
- Perform reception and postal duties as required.

PERSON SPECIFICATION
The ideal candidate will possess the following attributes:
- Highly organized and efficient.
- Strong communication skills and ability to build relationships effectively.
- Minimum educational qualifications: 5 GCSEs including Maths and English.
- Proficient in IT.
- Presentable and professional in appearance.
- Capable of prioritizing tasks effectively.
- Able to work under pressure.
- Quick to learn and adapt.
- Proactive, flexible, trustworthy, and reliable.
- Comfortable communicating in English.
- Culturally aware and sensitive.
- A team player who can also work independently.
- Willing to engage in the broader school community.

CONDITIONS OF EMPLOYMENT
The responsibilities outlined above are subject to the general duties and responsibilities included in the employment contract. The post holder is expected to support and promote the ethos, objectives, policies, and procedures established by the School's Leadership Team. Confidentiality regarding all school-related information is paramount. The post holder is expected to conduct themselves in a manner that reflects the values of a private international school and upholds the institution's reputation.

COMMITMENT TO INCLUSION AND DIVERSITY
CATS Global Schools is dedicated to fostering diversity, inclusion, and belonging. We are committed to delivering events, guest speakers, and focus groups that promote respect and understanding across all communities.

SAFER RECRUITMENT
CATS Global Schools is committed to safeguarding and promoting the welfare of our students. All positions are subject to pre-employment checks in accordance with current guidelines. Shortlisted candidates will be required to complete a criminal declaration form and may undergo online checks.