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Nobu Hotel London, Portman Square

2 months ago

London, Greater London, United Kingdom Nobu Hotel London, Portman Square Full time

THE ROLE: DUTY MANAGER

As a key member of the Nobu Hotel London, Portman Square team, you will be responsible for ensuring the smooth operational running of the hotel throughout the evening. You will act as a Manager on Duty and be a point of contact for any issues or guest enquiries should they arise.

Your Key Responsibilities:

  • Collaborate with the Hotel Management Team to oversee the operational running of all departments, ensuring seamless execution of hotel services.
  • Develop a comprehensive understanding of budget and targets for your department, driving the team to achieve them through effective planning and execution.
  • Drive innovation and best practice in hotel operations, staying ahead of industry trends and implementing effective solutions.
  • Ensure accurate and up-to-date guest profiles, room allocation aligns with Nobu strategy, and VIP banding is prepared in advance.
  • Meticulously monitor guest reviews and feedback, providing constructive insights to the team on successes, areas for improvement, and potential follow-ups.