Trade Counter Manager

6 days ago

Dartford, Kent, United Kingdom RecSpec Recruitment Limited Full time
Job Description

We are seeking an experienced Area Manager to join our team at RecSpec Recruitment Limited. As a key member of our management team, you will be responsible for executing our brand and regional strategy across a portfolio of branches, driving revenue growth, profit improvement, and ensuring compliance with operational policy, process, and procedure.

Key Responsibilities:
  • Ensure each branch has an active rolling improvement plan, supporting and leading branch teams in delivering their actions in a timely manner.
  • Drive daily, weekly, and monthly conversations with branches around actions and exceptions arising from our control desk, including price compliance and achievement, credit activity, stock actions, and customer data.
  • Provide operational cover for branches across the region, ensuring that banking is completed daily and all cash is secure at close of business each day.
  • Induct branch managers and monitor their e-learning, supporting training of IQ, product knowledge, and sales processes.
  • Coach and develop trade counter team members to positively engage with customers to deliver an exceptional customer experience.
  • Set performance standards for branch teams and monitor progress against them.
  • Ensure branch-responsible sales actions are actioned, including enquiry and quote follow-up, lapsed account follow-up, account opening, and outbound prospecting.
  • Support field and inside sales teams in prospecting for new business, follow-up with existing customers, resolving ongoing issues, and helping clear aged debt.
  • Work with and within branches to identify cross and up-sell opportunities, and margin improvement opportunities.
  • Monitor GP and pricing, drive improvements, and ensure the showroom area is to the best possible standard for that branch.
  • Ensure all product categories are well represented within branches, and monitor master data to ensure it is maintained to the right standard.
  • Monitor stock levels across branches and balance stock levels to achieve availability without creating an aged stock issue.
  • Oversee regional supplier orders for redistribution to branches, and monitor logistics and deliveries across the region.
Requirements:
  • Effective communication and organizational skills.
  • Self-motivated and driven, with a good understanding of customer service requirements.
  • PC literate and able to understand and operate our sales platforms, IT systems, and other company systems.
  • Proven career development within trade merchanting, leading others to deliver high levels of performance.
  • Sales experience within the building envelope arena, with a track record of winning new business and retaining customers.
  • Knowledge and experience within the cellular and building plastics industry, fenestration sector, or construction trade counter environment is desirable.
Personal Attributes:
  • Leadership: strong, consistent, clear, inspiring others, integrity, and ability to drive through change.
  • Empowering Others: delegation of trust, correct controls, feedback, communicate accountability and responsibility.
  • Action Oriented: able to deal with problems in appropriate time frames.
  • Driven by Results: decisive, confident addressing problems and opportunities, challenging activities to improve performance, and demonstrating willingness to challenge accepted methods and standards.
  • Effective Communication: clear, concise written and spoken, ability at all levels, customer, supplier, and internal.
  • Strategic Agility: recognition of a changing need and speed of response, rapid reaction to challenges.
  • High Standards: demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
  • Integrity and Trust: demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role.
  • People Management: demonstrating commitment to working and engaging constructively with internal and external stakeholders.

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