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Doorperson - Guest Experience Specialist

2 months ago

London, Greater London, United Kingdom Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Doorperson to join our team at Raffles London at The OWO. As a Doorperson, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's public areas are well-managed and maintained.

Key Responsibilities:

  • Manage the arrival and departure experience of guests, ensuring a seamless and welcoming experience.
  • Oversee the management of public areas, including the lobby, reception, and other high-traffic areas.
  • Support the Valet team with parking and retrieving cars.
  • Communicate effectively with staff and guests in a friendly and professional manner.
  • Build and develop good relationships with colleagues and guests.
  • Manage time-sensitive targets and priorities.

Requirements:

  • Driving license essential.
  • Ability to communicate clearly and efficiently in English, both verbal and written.
  • Recent experience within a 5-star hotel or a similar role.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Proven track record of surprising and delighting guests to provide exceptional service.
  • Able to work within a team.
  • Ability to multitask and remain calm under pressure.
  • To be detail-oriented.
  • Distinctive, professional, and warm personality.

What We Offer:

  • A competitive salary.
  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
  • Length of service awards for every year of service.
  • Life Assurance to all our colleagues.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Free dry cleaning for uniform and an allowance for personal items.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programmes tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

Raffles Values:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.