Service Advisor
2 months ago
About the Role
This role involves providing excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs.
You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
Key Responsibilities:
- Deliver exceptional customer service to ensure customer satisfaction and loyalty.
- Provide accurate and transparent estimates for servicing and repairs.
- Upsell and cross-sell genuine parts and accessories to increase sales and revenue.
- Actively promote current promotions and market new products and services.
- Work collaboratively with colleagues to achieve sales and customer service targets.
About Vantage Motor Group
Vantage Motor Group is a leading automotive retailer with a reputation for excellence in customer service and sales. We are committed to providing our customers with a seamless and enjoyable experience, from initial contact to after-sales support.
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