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Hospitality Manager

2 months ago

Woking, Surrey, United Kingdom Topgolf Full time
{"title": "Hospitality Manager", "description": "Job Summary

We are seeking a highly skilled Hospitality Manager to join our team at Topgolf. As a key member of our operations team, you will be responsible for leading our golf services team, managing reservations and venue operations, and ensuring exceptional customer experiences.

Key Responsibilities
  • Supervise and lead the golf services team, including training and scheduling.
  • Manage reservations, venue operations, and guest inquiries.
  • Ensure the cleanliness, maintenance, and organization of retail areas.
  • Execute events, tournaments, and promotions to enhance guest experiences.
  • Uphold operating procedures and service and safety standards, especially guest satisfaction.
  • Resolve guest concerns promptly to maintain a high level of customer satisfaction.
Requirements
  • Prior experience in golf course management or related hospitality roles.
  • Strong leadership and team management skills to guide and motivate staff.
  • Exceptional customer service and communication abilities to create a welcoming environment.
  • Proficiency in reservation software and basic computer skills.
What We Offer
  • 33 days leave (inclusive of bank holidays)
  • Flexible working hours
  • Continuous professional development in a fast-growing company
  • Food and Beverage discounts
  • Discounted use of Topgolf, extending to friends and family

Please note that you will be required to provide a valid Proof of Right to Work in the UK, and have a minimum of 6 months work eligibility available on the right to work documentation that you provide.

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