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Practice Operations Leader

2 months ago

London, Greater London, United Kingdom Harford Health Centre Full time

Job Overview

The Practice Operations Leader is accountable for the seamless delivery of high-quality, sustainable Primary Care Services within the organization. This role involves effective and efficient management of operations, providing essential leadership and support to the Practice team. The objective is to ensure that the team meets its defined goals and objectives in a profitable, safe, and effective working environment. The individual will report directly to the GP Partners and the Practice Manager, offering assurance and demonstrating the Practice's performance against established targets, compliance with contractual obligations, policies, and statutory requirements, as well as developing and implementing plans for the ongoing enhancement of the Practice.

Key Responsibilities

  • Contribute to the strategic direction of the Practice; set objectives and conduct research to develop innovative ideas for future growth, considering internal strengths and weaknesses, as well as external opportunities and threats.
  • Monitor and assess the performance of the Practice team against set objectives; identify necessary changes to achieve future aspirations.
  • Foster and maintain effective communication within the Practice and with key stakeholders and external agencies.
  • Evaluate and assess accommodation needs and manage development and expansion initiatives as required.

About Harford Health Centre

Harford Health Centre operates from a purpose-built facility, presenting an exciting opportunity to join a progressive and modern General Practice. The Practice is a busy dispensing entity, handling approximately 11,000 items monthly, with a patient list expected to grow as new residential developments arise in the vicinity.

Operational Duties

  • Organize meetings, prepare agendas, and ensure the distribution of minutes as necessary, including administration and clinical meetings.
  • Develop and update Practice protocols and procedures as needed.
  • Ensure that the Practice premises are well-maintained and secure, with adequate fire prevention measures in place.
  • Oversee the procurement of Practice equipment, supplies, and services within budgetary constraints.
  • Formulate and review Health & Safety policies and procedures, staying informed of current legislation.
  • Ensure that the Practice has effective disaster recovery procedures established.
  • Coordinate appropriate maintenance for Practice equipment.
  • Collaborate with the Practice Manager and GP Partners to ensure compliance with regulatory standards and readiness for inspections.
  • Work alongside the Practice Manager and Clinical Lead to maintain and submit the Practice's electronic Information Governance Toolkit and related documentation.

Information Management and Technology

As the QOF & IT Lead, ensure that Practice targets are met, monitoring and evaluating performance monthly in collaboration with the Clinical Lead and QOF Coordinator. Identify and manage necessary changes to achieve these targets. Evaluate and plan for the implementation and modernization of Practice IT systems, staying updated on the latest developments in primary care IT. Support and motivate staff in the use of IT, organizing and evaluating training as needed. Set targets and monitor standards for data entry and collection, ensuring effective IT data security, backup, maintenance, and disaster recovery plans are in place. Liaise with relevant bodies regarding systems procurement and IT funding. Maintain the Practice's website.

Qualifications

Essential

  • GCSE
  • Management Degree
  • Emis Knowledge