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Internal Sales Manager
2 months ago
Job Summary:
Kingscroft Professional Resources is seeking a highly motivated and organized Internal Sales Manager to drive sales growth in a fast-paced manufacturing business. As the ideal candidate, you will have experience working in a customer account management or internal sales role in a manufacturing, engineering, or process-oriented setting.
Key Responsibilities:
- Customer Support: Provide onsite office-based assistance to customers directly to support their requirements via phone, video conference, and email.
- Quote Management: Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes.
- Order Processing: Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
- Relationship Building: Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines, including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.
- Communication: Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer emails while working within the policies and guidelines established by the Company.
- Product Knowledge: Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues.
- Business Development: Identify inactive customers, analyze past orders, and initiate customer contact to generate return business. Identify and contact new business opportunities and new customers in conjunction with the wider sales and marketing programme.
- Quality and Compliance: Understand and comply with the sales system, process, and maintenance of the contact database. Adhere to and comply with the Quality Manual and procedures.
About Kingscroft Professional Resources:
Kingscroft Professional Resources is a leading recruitment agency specializing in placing top talent in various industries. We are committed to developing our candidates and providing them with the necessary tools and support to excel in their roles.
