Administrative Assistant

4 weeks ago


Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time
IPAC & Safeguarding Administrator (Band 3)

Norfolk Community Health and Care NHS Trust is seeking a skilled administrator to join our team.

As a key member of the team, you will be responsible for providing administrative support to the Safeguarding and IPAC Teams, including managing correspondence, monitoring calls, and processing referrals.

The ideal candidate will possess excellent interpersonal and communication skills, as well as proficiency in Microsoft Office packages.

  • Provide front-line administrative support to the Safeguarding and IPAC Teams, including responding to urgent and sensitive calls.
  • Process and quality-check referrals, minute-taking, and investigations, seeking support when required.
  • Support the Safeguarding and IPAC Teams by delivering clear and concise information in all interactions.

The successful candidate will be proactive, able to react quickly to changing environments, and possess a high level of professionalism.

Key responsibilities include:

  • Undertaking telephonist duties, receiving and processing urgent and sensitive calls, including safeguarding calls for children and adults.
  • Supporting the monitoring of mandatory training and safeguarding supervision compliance for Safeguarding and IPAC competencies.
  • Ensuring the secure storage of information, including archiving confidential documents.
  • Maintaining and distributing documents, including reports, spreadsheets, databases, and presentations.

Norfolk Community Health and Care NHS Trust is an 'Outstanding' rated organisation, and we are committed to providing high-quality care to our patients.



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