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Dining Room Ambassador
2 months ago
Job Title: Dining Room Ambassador
Job Summary:
We are seeking a highly skilled and experienced Dining Room Ambassador to join our team at Balthazar, a renowned brasserie in the heart of Covent Garden's theatre district. As a Dining Room Ambassador, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable dining experience.
Key Responsibilities:
- Guest Greeting: Greet guests in a professional and friendly manner, making them feel welcome and valued.
- Order Taking: Take and relay accurate food and beverage orders to the kitchen and bar, ensuring timely delivery and attention to detail.
- Menu Knowledge: Provide detailed information about menu items, specials, and wine selections, showcasing your expertise and passion for fine dining.
- Team Collaboration: Collaborate with kitchen and bar staff to maintain a smooth workflow, ensuring seamless communication and efficient service.
- Guest Service: Handle guest inquiries, concerns, and special requests with tact and professionalism, resolving issues promptly and efficiently.
- Cleanliness and Hygiene: Uphold the highest standards of cleanliness and hygiene in the dining area, maintaining a clean and safe environment for guests and staff.
Requirements:
- Experience: Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment.
- Customer Service: Exceptional customer service and communication skills, with the ability to build strong relationships with guests and colleagues.
- Knowledge: Knowledge of fine dining etiquette and service standards, with a passion for delivering exceptional service.
- Multitasking: Ability to multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- Attention to Detail: Attention to detail and a passion for delivering an outstanding guest experience, with a focus on quality and consistency.
Benefits:
- Discounts: Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
- Progression Opportunities: Unrivalled opportunities for progression across the Group, with a focus on career development and growth.
- Overtime: Paid overtime, with a focus on recognizing and rewarding hard work and dedication.
- Holidays: 28 days holiday, increasing with length of service up to 5 extra days.
- Recommend a Friend: Recommend a friend scheme with great bonuses per individual referral.
- Discounts and Rewards: Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
- Staff Recognition: Reward programmes, long service awards, and staff recognition and incentives.
