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Operations Support Team Lead

2 months ago


Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time
Job Description

**Operations Support Team Lead**

We are seeking an experienced Operations Support Team Lead to join our team at ESP Utilities Group Ltd. As a key member of our management team, you will be responsible for ensuring the effective day-to-day leadership of the Operations Support Team.

Main Responsibilities:

  • Lead and manage a team of up to 5 Operations Support Specialists
  • Conduct regular one-to-one meetings and performance reviews
  • Measure and track productivity and quality metrics
  • Coach and develop team members on performance and behavior
  • Support business-led projects to ensure compliance and efficiency
  • Deliver role-specific training and feedback
  • Support business changes and system implementations
  • Develop and maintain intermediate-level skills in Microsoft Excel
  • Collaborate with the wider management team to drive consistency and best practice

Benefits:

  • 26 days of annual leave, increasing to 27 days after 3 years and 28 days after 5 years of service
  • Bonus scheme
  • Enhanced pension scheme
  • Private medical insurance
  • Life insurance
  • Access to an Employee Rewards Portal with exclusive discounts and flexible benefits
  • Enhanced maternity and paternity pay
  • Paid time off for fertility treatment
  • One fully paid volunteering day per year

Contract Details:

This is a 12-month fixed-term contract.