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Customer Service Representative

2 months ago


Bathgate, West Lothian, United Kingdom Gregory Group Full time

Customer Service Operator - Nights

Job Summary:

We are seeking a skilled Customer Service Operator to join our team at Pollock (SCOTRANS) Ltd. As a Customer Service Operator, you will be responsible for providing exceptional customer service and support to our customers and drivers.

Key Responsibilities:

  • Provide excellent customer service and support to our customers and drivers
  • Coordinate daily service reports and activities
  • Develop and maintain strong relationships with customers and drivers
  • Process orders for transport and input data into our Traffic Management System
  • Liaise with internal and external customers and drivers on a daily basis
  • Work closely with our team to ensure the smooth running of the operation

Essential Skills:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Attention to detail and ability to work accurately
  • Ability to work as part of a team and on own initiative

Why Join Us?

  • Competitive salary and benefits package
  • Opportunity to develop your career within an expanding business
  • Excellent holiday allowance and company benefits
  • Life assurance, pension, and sickness scheme
  • Christmas Savings Club and Leading industry qualifications