Senior Product Manager
2 months ago
We're a not-for-profit organisation dedicated to making the future-saving experience simple for our members. Our commitment is to fairness and simplicity, not profit-chasing. We believe everyone deserves a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by our fantastic team.
Job SummaryThis is a 12-month fixed-term contract that requires expertise in documenting and improving customer journeys. As a Product Manager, you'll lead a team of Product Managers and Product Communications Managers to deliver continuous improvement across all customer journeys for members, employers, and advisers. You'll work closely with the Head of Pension Proposition to drive commercial value for the business while delivering better outcomes for our members.
Key Responsibilities- Maintain a plan of customer journey reviews to ensure Product Managers hit key targets and timescales.
- Measure and report the benefits identified and realised through Product Management activity.
- Develop team templates and processes to ensure consistency and quality.
- Ensure the team delivers consistent and high-quality standards around core responsibilities.
- Expertise in documenting and improving customer journeys.
- Deep understanding of customer needs through direct exposure, research, data, and insight.
- A balanced internal and external perspective.
- Management experience.
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- 25 days starting annual leave allowance (rising with service) plus your birthday off.
- Onsite parking.
- Income protection, critical illness cover, and death in service insurance.
- Work from abroad policy for all levels.
- Employee healthcare.
- Parental and adoption leave.
- Learning and development opportunities.
- Travel season ticket loans.
- Subsidised restaurant.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
We're an equal opportunities employer committed to treating all our people with dignity and respect. We're a disability committed employer, and we encourage you to let us know if you need any reasonable adjustments made to our recruitment process.
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