Makeup Expert

7 days ago

Dartford, Kent, United Kingdom Sephora Full time

About the Role:

We are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will play a vital role in providing exceptional customer service and expertise in skincare and makeup application techniques.

Key Responsibilities:

  • Customer Service: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Provide personalized beauty consultations to clients, taking into consideration individual skin type, tone, needs, and desired look.
  • Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup and skincare brands, including Sephora's private label offerings.
  • Visual Merchandising: Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available. Ensure shelves are stocked with an appropriate quantity of products at all times.
  • Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
  • Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays.
  • Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance.

Requirements:

  • Previous experience in a similar role, preferably in a retail environment or beauty industry.
  • In-depth knowledge of skincare and makeup products, brands, and application techniques.
  • Strong communication and interpersonal skills to engage with clients effectively and build relationships.
  • Excellent customer service skills with a focus on exceeding client expectations.
  • Passion for the beauty industry, staying updated with the latest trends and product launches.
  • Ability to work in a fast-paced environment, multitask, and prioritize client needs.
  • Proactive and self-motivated with a strong sense of initiative and problem-solving skills.
  • Understanding of hygiene and sanitation practices in relation to beauty products and tools.
  • Qualifications in beauty therapy or relevant certifications are a plus.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

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