Business Rates Officer
4 weeks ago
We are seeking a diligent and customer-focused Business Rates Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Business Rates and BID Levy records, as well as handling enquiries from the public, colleagues, and external organisations.
A comprehensive, detailed and working knowledge of the legislation surrounding local taxation; preferably relating to Non-Domestic Rates is desirable. You will be working in line with national and corporate policies, procedures, and legislative requirements, so will need to understand and be responsive to customer needs.
You will ideally have experience of working in a team and providing an excellent service to others. You will be a conscientious person, who embraces change and is not afraid of a challenge as we continually look to improve our services and performance.
You will have the ability to negotiate on all levels to gain the best possible solution for both Customer and Service, with an ability to use your initiative to solve both expected and unexpected problems as well as having the ability to use IT systems to interpret and input data and information accurately.
You will demonstrate a positive and professional image to the customer whilst ensuring effective engagement with all stakeholders.
Key Responsibilities- Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations.
- Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.
- Investigate and resolve queries related to Business Rates and BID Levy
- Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy
- Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records.
- Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance.
- Communicating by telephone and digital channels
- Maintaining and balancing the Valuation Office Agency schedules
We are a highly successful unitary Local Authority, responsible for delivering a wide range of vital public services. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Our commitment to Equality, Diversity and Inclusion is strong, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We are a Disability Confident Employer, and we are committed to creating an inclusive workplace where everyone can thrive. Please note that this role is subject to a Basic DBS Check.
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