Account Manager

3 weeks ago


Camberley, Surrey, United Kingdom FluidOne Full time
Job Title: Account Manager

FluidOne is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of clients and creating a trusted relationship with them.

Key Responsibilities:
  • Managing a portfolio of clients and creating a trusted relationship with them
  • Organising and tracking client review meetings, creating and managing client IT roadmaps and risk registers
  • Attending client review meetings and articulating IT strategy into easy-to-understand language and carrying out presentations to key decision makers within the client business
  • Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects
  • Working with the Technical teams to spec out and quote project work
  • Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects
  • Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams
  • Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports
  • Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients
  • Helping clients understand new technology solutions and how to protect them
  • Preparing for, organising, and undertaking Discovery Audits for new/potential clients
  • Organising and chairing New Client On-Boarding Planning and Review meetings
  • In addition to being an account manager you will also be managing a team of 3, doing One to Ones, Reviews, escalation and general management duties including being part of the Senior Management Team (SMT) for the Camberley branch of FluidOne
Requirements:
  • Background in IT/technology sector
  • Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities
  • Well presented, genuine, open, and trustworthy
  • Highly organised and proactive – capable of managing your own workload and priorities
  • Positive, confident, with an outgoing personality and a 'can do' attitude
  • Driving license
Benefits:
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • Sodexo Discount Platform
  • Pension contribution- 5% company contribution
  • Generous Holiday Entitlement
  • One day off for Birthday
  • Half price internet connectivity
  • Department incentives

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.


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