Account Manager
3 weeks ago
FluidOne is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of clients and creating a trusted relationship with them.
Key Responsibilities:- Managing a portfolio of clients and creating a trusted relationship with them
- Organising and tracking client review meetings, creating and managing client IT roadmaps and risk registers
- Attending client review meetings and articulating IT strategy into easy-to-understand language and carrying out presentations to key decision makers within the client business
- Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects
- Working with the Technical teams to spec out and quote project work
- Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects
- Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams
- Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports
- Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients
- Helping clients understand new technology solutions and how to protect them
- Preparing for, organising, and undertaking Discovery Audits for new/potential clients
- Organising and chairing New Client On-Boarding Planning and Review meetings
- In addition to being an account manager you will also be managing a team of 3, doing One to Ones, Reviews, escalation and general management duties including being part of the Senior Management Team (SMT) for the Camberley branch of FluidOne
- Background in IT/technology sector
- Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities
- Well presented, genuine, open, and trustworthy
- Highly organised and proactive – capable of managing your own workload and priorities
- Positive, confident, with an outgoing personality and a 'can do' attitude
- Driving license
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Department incentives
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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