Senior Retail Advisor

5 days ago


Maidstone, United Kingdom EE Retail Full time
Job Summary

This is a senior-level retail position that requires a strong leader to coach and guide a team of customer advisors. The ideal candidate will have experience in a fast-paced retail environment and be able to drive sales and customer satisfaction.

Key Responsibilities
  • Lead and motivate a team of customer advisors to achieve sales targets and provide excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the store manager to achieve business objectives and improve store performance.
  • Provide coaching and guidance to customer advisors to help them develop their skills and knowledge.
  • Assist with day-to-day operations and make decisions in the absence of the store manager.
Requirements
  • Proven experience in a senior retail role, preferably in a customer-facing environment.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and make decisions under pressure.
  • Knowledge of the telecoms sector and its products and services.
What We Offer
  • Exceptional career progression opportunities within EE Retail.
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including private healthcare and pension scheme.
  • Opportunities for professional development and training.
  • A dynamic and supportive work environment.

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