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IT Support Technician
2 months ago
Are you passionate about technology and eager to develop your skills in a dynamic environment? Netserve, a leading IT services provider, is offering an exciting opportunity to join their team as an IT Support Technician Apprentice. In this role, you'll work towards your IT Support Technician Level 3 qualification, guided by expert training from Baltic Apprenticeships.
A Day in the Life- Solve complex IT problems and provide exceptional customer service to clients.
- Assist senior technicians with troubleshooting challenging technical issues.
- Gain hands-on experience with networking by working on infrastructure projects.
- Collaborate daily with other IT technicians to ensure smooth operations.
- Conduct network troubleshooting and diagnostic activities to maintain system efficiency.
- Assist in implementing and maintaining IT security measures to protect client data.
- Perform routine network and server maintenance tasks, including updates and patching.
- £18,000 per annum.
- Monday to Friday, 37.5 hours per week.
- 28 days of annual leave, including bank holidays, with additional days added for years of service.
- Time Off In Lieu (TOIL) scheme for flexible working arrangements.
- Enjoy social events and team-building activities.
- Pension scheme.
- Clear progression pathways with opportunities to advance your career.
- Potential to complete comprehensive Level 4 Network Engineering training after successful completion of your Level 3 apprenticeship.
- A strong passion for IT and technology.
- Self-motivated with a keen desire to learn.
- Strong customer service skills.
- Being a driver is key to the position.
- Excellent communication skills.
- Team player.
- Knowledge of Microsoft products like Windows, 365, Azure (desirable).
- Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems (desirable).
- Grade 4/C in Maths and 5/C in English GCSE.
This apprenticeship offers you the skills, qualification, and experience needed to immerse yourself in the fast-moving world of IT. With Net-Serve's support, you'll become a highly skilled IT Support Technician, ready to tackle any challenge.
If this role sounds like the perfect fit for you, don't hesitate to apply. Once we receive your CV, one of our team members will reach out to guide you through the next steps. The application process includes an informal chat with our recruitment team, followed by a formal interview with Net-Serve if shortlisted.
To apply for this apprenticeship, you must have the right to work in the UK and valid residency status.
