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Sales Office Director
2 months ago
About the Role:
We are seeking a dynamic Sales Office Director to play a pivotal role in driving business growth through leadership, process improvement, and exceptional customer service at Grace.
Key Responsibilities:
- Lead, mentor, and coach a stable team of 14 internal sales representatives and coordinators to achieve business objectives.
- Drive continuous improvement initiatives and track key performance indicators to enhance sales performance.
- Conduct regular performance reviews and provide targeted support to enhance team capabilities and drive business growth.
- Tackle escalated customer inquiries, providing advanced problem-solving and decision-making to resolve issues efficiently.
- Identify and implement opportunities for operational efficiency and enhanced customer satisfaction to improve business outcomes.
- Foster strong relationships between the internal sales team and other departments to ensure seamless communication and coordination.
- Create and analyze reports to review sales performance, and take action to drive improvements and achieve business goals.
About You:
- A positive, process-driven individual with a knack for improving communication channels and driving business growth.
- Proven experience in customer service or sales, with strong interpersonal and problem-solving skills to drive business outcomes.
- Ability to motivate a team and drive them toward achieving business goals and objectives.
- An analytical mindset with a data-driven approach to decision-making to drive business growth and improvement.
- Flexibility to adapt to changing business needs and priorities.
What's in it for you?
- Salary from £45,000 plus performance-related bonus structure to reward business growth and performance.
- Life assurance x4 salary, private health insurance, pension scheme, and free parking to support your well-being and financial security.
- 22 days of holiday plus bank holidays, with additional days between Christmas and New Year to ensure work-life balance.
- An opportunity to work in a collaborative and supportive environment that values innovation, collaboration, and professional growth.
