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Returns Processing Administrator

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group Full time

Alliance Automotive Group (AAG) stands as a prominent distributor of automotive components for both passenger and commercial vehicles within the independent automotive aftermarket sector. Our operations span across the UK, Ireland, France, Germany, Poland, and the Netherlands.

As a subsidiary of Genuine Parts Company (GPC), we proudly support NAPA racing UK, participating in the British Touring Car Championship (BTCC).

With a combined turnover exceeding 15 billion and a growing presence in the UK, our extensive network provides light and commercial vehicle parts to over 36 independent garages, fast-fit centers, and transport operators throughout the country.

We are currently seeking a Returns Processing Administrator to join our team at the Milton Keynes Head Office. The primary aim of this department is to relieve Branch Managers from the burden of investigating invoice and credit discrepancies that do not align within the system.

Key Responsibilities:

  • To identify and address unmatched credits.
  • To accept, forward, and reconcile credits as appropriate, or determine if no further action is necessary.
  • To align credit notes with return notes and ensure they are cleared from the system.
  • To engage with suppliers regarding handling charges, carriage fees, and rejections.
  • To investigate warranty claims with suppliers.
  • To analyze the reasons behind discrepancies and categorize them accordingly.
  • To implement solutions when no further investigation is warranted.
  • To escalate matters requiring Branch Manager authorization to the appropriate personnel.
  • To inform the Branch Manager of necessary stock adjustments.
  • To elevate ongoing or significant issues to the department manager.

This role description serves as a summary and is not an exhaustive list of responsibilities. The incumbent is expected to undertake any tasks deemed necessary by the business.

Desired Qualifications:

  • Familiarity with MAM and Autopart or similar systems.
  • Experience in Purchase Ledger is preferred.
  • Knowledge of Credits and Returns processes is advantageous.
  • Understanding of supplier returns is beneficial.
  • Excellent written and verbal communication skills, proficiency in Microsoft Office, and exceptional attention to detail are essential.

Benefits and Additional Information:

  • Competitive salary and annual leave entitlement.
  • Pension contribution.
  • Structured career progression and tailored training opportunities.
  • Cycle to work scheme.
  • Access to discounts and cashback offers from various high street retailers through the AAG Benefits Portal, covering categories such as groceries, travel, dining, technology, and health and wellbeing.