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Community Development Officer

2 months ago

Tonbridge, Kent, United Kingdom Sage Homes Group Limited Full time

About Sage Homes Group Limited

Sage Homes Group Limited is a leading provider of innovative housing solutions, addressing the housing crisis in England by making good homes affordable for people across the country who need them.

As a Homes & Communities Officer, you will be the face of Sage Homes and work within a hub of field-based teams to have a key impact on people's day-to-day lives, delivering a direct service unique to Sage.

Key Responsibilities

  • Act as an advocate for Sage customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
  • Deliver an effective customer-focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
  • Maximise rental income through management of rent accounts and advising customers about rent arrears.
  • Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
  • Refer concerns of safeguarding to the relevant agencies.

Requirements

  • Experience of working as a Housing/Neighbourhood Officer for a Housing Association, Affordable Housing Provider or Registered Provider.
  • Experience of providing an excellent housing management service.
  • A good understanding of housing law and legislation.
  • Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.

Benefits

  • Yearly bonus
  • Company pension
  • Cycle to work scheme
  • Free parking