Chief of Technical Cyber Incident Response
3 weeks ago
Willis Towers Watson
Job Overview
We are on the lookout for dedicated professionals to enhance the Cyber Security division at WTW, delivering exceptional service and reliable expertise across our organization. In alignment with our transformative business strategy, we are excited to introduce the role of Director of Global Cyber Incident Management.
As a pivotal member of the Cyber Defence and Security Operations team, you will take on a senior leadership position overseeing the ICS Incident Response service, ensuring WTW's capability to effectively contain and eliminate cyber threats from our systems.
The ideal candidate will possess a strong technical background, outstanding communication skills for both technical and non-technical audiences, and a robust business understanding to engage with senior stakeholders throughout the organization.
This position is well-suited for individuals with extensive experience in Incident Response within large-scale enterprises or those who have led Managed Security Service Provider (MSSP) operations, accustomed to high-pressure environments and managing teams across various geographical locations and time zones.
Key Responsibilities:
- Lead and cultivate a global team of Cyber Incident Responders, providing expert guidance during significant cyber incidents and for routine investigations escalated by the Security Operations Center (SOC).
- Oversee a diverse range of Incident Response engagements, including supplier breaches, financial fraud, and cyber-related challenges.
- Deliver Level 3 support to SOC, Insider Threat, and Threat Hunting teams within WTW.
- Formulate and execute Incident Response strategies across ICS to ensure efficient responses to various cyber threats.
- Collaborate with the Global Head of Strategic Cyber Incident Response to ensure that Incident Response plans within business segments are comprehensively understood by ICS.
- Engage with third-party vendors to establish comprehensive and effective Incident Response protocols for addressing cyber threats.
- Facilitate regular TableTop exercises across WTW to simulate cyber-attack scenarios.
- Conduct Quality Assurance assessments on SOC operations to verify that incidents have been managed appropriately.
- Provide briefings to senior stakeholders and board members, and liaise with legal teams and regulators as necessary.
- Undertake any additional tasks as directed by the Global Director of Cyber Defence.
Establishing strong working relationships with team members globally is essential. You will collaborate with technical contacts throughout the organization and various third-party partners. Regular briefings to the security leadership team, board members, and other internal business units regarding threat-related matters will be required.
Qualifications
Essential:
- Significant experience as a senior leader within enterprise organizations, directing Incident Response Teams and managing major cyber incidents.
- Proven track record in handling a diverse array of Incident Response tasks leading to successful outcomes.
- Comprehensive understanding of financial regulations related to Incident Response to ensure compliance and legal soundness.
- Strong grasp of cyber risk and the methodologies employed in cyber-attacks across endpoints, cloud, and on-premise networks.
- Experience within a Global Security Operations Center, either in an MSSP capacity or an internal enterprise-level SOC.
- Familiarity with Sentinel and Defender for 'X'.
- Excellent verbal and written communication skills, with the ability to draft reports, processes, and procedures in a coherent manner.
- Prior exposure to various compliance and regulatory frameworks such as FCA, PCI, ISO27001, GDPR, and other global standards.
- Experience managing a global team operating across different time zones.
At WTW, we value diversity as a strength. We aim for our workforce to reflect the diverse markets we serve and to foster a culture of inclusivity that makes every colleague feel welcome, valued, and empowered to bring their authentic selves to work every day. We are committed to creating an inclusive work environment throughout our organization, embracing all forms of diversity.
At WTW, we trust you to understand your role and the resources you need to succeed. Most of our colleagues work in a hybrid model, balancing remote and in-office interactions based on team, role, and client needs. Our flexibility is built on trust, recognizing that hybrid work is not a one-size-fits-all approach.
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