Customer Service Representative

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time
Customer Service Advisor

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Russell Tobin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer queries, and ensuring that our service standards are met.

Key Responsibilities:

  • Respond to customer contacts in a prompt and professional manner
  • Log and validate customer contacts on our case/call logging system
  • Resolve customer queries using relevant tools and systems
  • Manage customer contacts from start to finish, providing regular updates on ticket status
  • Escalate customer issues to the escalation team as required
  • Contribute to the achievement of service desk SLAs

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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