Customer Service Representative
4 days ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Russell Tobin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer queries, and ensuring that our service standards are met.
Key Responsibilities:
- Respond to customer contacts in a prompt and professional manner
- Log and validate customer contacts on our case/call logging system
- Resolve customer queries using relevant tools and systems
- Manage customer contacts from start to finish, providing regular updates on ticket status
- Escalate customer issues to the escalation team as required
- Contribute to the achievement of service desk SLAs
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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