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Shift Leader

2 months ago

Bracknell, Bracknell Forest, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of the store, ensuring that customers receive excellent service, and that the store is run efficiently and effectively.

Key Responsibilities
  • Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues in their daily tasks and provide guidance and feedback as needed
  • Open and close the store, ensuring that all decisions made are in the best interest of the team and customers
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean and tidy store environment, ensuring that all areas are well-presented and meet company standards
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a positive and inclusive team atmosphere, promoting a culture of respect and open communication
  • Provide excellent customer service, listening to customers and putting their needs first
  • Keep the team informed and up-to-date on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that may be hindering great service
  • Follow health and safety routines and procedures, ensuring that colleagues do the same
  • Recognize and celebrate colleagues who are providing excellent service
Requirements
  • Be a great role model, providing thoughtful customer service that meets every customer's needs
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up-to-date
  • Be comfortable taking the lead and overseeing the store in the absence of a manager
  • Be a good decision-maker, flexible in thinking, and comfortable handling change to ensure everything is right for customers and colleagues
  • Be motivating, inspiring the team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better every day
What's in it for You
  • Enjoy a varied and dynamic work environment, with flexible hours and shift patterns to suit your lifestyle
  • Take advantage of ongoing learning opportunities and access to award-winning training to help you achieve your career goals
  • Be part of an inclusive and diverse team, where everyone is welcome and valued
  • Have your voice heard and be encouraged to share your ideas and opinions
  • Enjoy a range of benefits, including holiday pay, flexible working, and access to free wellbeing services
  • Be part of a company that puts its customers and colleagues at the heart of everything it does