Receptionist with Cashier Duties

1 month ago

Larne, United Kingdom VANRATH Full time
Job Title: Receptionist with Cashier Duties

Vanrath is delighted to be recruiting for a Receptionist with Cashier duties on behalf of a large public sector company in Larne on a temporary basis.

About the Role

The post holder will be responsible for providing a wide-ranging, professional, and customer-led Reception service to all users, including Elected Members, staff, customers, contractors, and the general public visiting the relevant Office.

Key Responsibilities
  • Ensure the smooth operation of the reception area, providing a courteous and efficient service, receiving and assisting all members of the public, contractors, Elected Members, and other Officers calling at the offices and signposting them where necessary.
  • Deal with all Reception desk enquiries, issuing relevant information on services, special events, and initiatives.
  • Answer incoming calls in a timely and professional manner using the voice telephony system, providing advice and information as necessary.
  • Issue visitor and contractor passes and either advise the appropriate Officer of their arrival or direct them to the appropriate meeting room.
  • Keep the reception area tidy and clean and ensure that all displays and notice boards are kept up to date.
  • Operate as necessary the internal public address systems, including the making of announcements, and to operate when required access control and automated systems located at reception areas, where appropriate.
  • Assist in the implementation of relevant security measures and ensure that the closed circuit television security system is continuously in operation, reporting any faults to the Waste & Building Services section, where appropriate.
  • Assist customers, when required, to accurately complete the forms and photocopy appropriate documentation in accordance with written procedures.
  • Receive, sign for, and record hand-delivered post and parcels and ensure that the appropriate person is contacted to collect such items.
  • Provide an internal room booking service, where appropriate.
  • Assist all visitors, contractors, and members of the public in adhering to the prevailing evacuation procedures.
  • Provide assistance and training to relief Receptionists as required.
  • Service Delivery - Cashiering: Deal efficiently and politely with all stakeholders at the cash desk area, receipting and lodging all income received via internal and external post in a timely basis.
  • Ensure that all aspects of cash handling, banking, and recording of money received are in line with the agreed financial procedures.
  • Post all income to the computerised accounts system, ensuring valid income codes and VAT rates are used for each transaction.
  • Operate credit/debit card machines for income transactions, ensuring customer details are kept safe and secure at all times.
  • Prepare daily lodgements for bank and reconcile to management reports to ensure accuracy and security at all times, to include checking of all cash/cheques to ensure no counterfeit monies are received.
  • Allocate payments received against appropriate invoices and debtors accounts on the Council's accounts package.
  • Process all online dog licence applications via the Tascomi package and worldpay system.
  • Assist all departments in the progression of digitalisation of income transactions via various portals, including but not limited to Tascomi and Legends Leisure system.
About You

Applicants must:

  • Have a minimum of 5 GCSEs (Grade A-C) to include Maths and English or equivalent qualifications to demonstrate numeracy and literacy.
  • Be able to demonstrate, by providing personal and specific examples, that they have 2 years' experience working within a customer service environment, to include:
    • Dealing effectively with the general public.
    • Efficient use of computerised accounting packages.
    • Effective cash handling, to include credit/debit card machine.
  • OR, for candidates who do not meet the qualification requirements as outlined above:
    • Be able to demonstrate, by providing personal and specific examples, that they have 4 years' experience working within a customer service environment, to include:
      • Dealing effectively with the public.
      • Efficient use of computerised accounting packages.
      • Effective cash handling, to include credit/debit card machine.

To apply today, contact Leanne Garrett in the strictest confidence.

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