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Clinical Operations Supervisor
3 months ago
Job Overview
This role is dynamic and multifaceted, requiring exceptional verbal and written communication abilities, effective workload prioritization, and confidence in engaging with all levels of staff. You will collaborate closely with GP partners who will oversee your responsibilities.
Key Responsibilities
Assume comprehensive responsibility for the daily operational efficiency of the practice, ensuring that both clinical and administrative tasks are executed proficiently.
Guarantee that all practice personnel are well-informed and confident in adhering to all clinical, operational, and administrative protocols.
Collaborate with both clinical and administrative management to routinely assess practice operations, identifying and implementing enhancements to our processes, including technological advancements, to positively influence both patient and staff experiences.
Assist the practice in maintaining an efficient and cost-effective staffing level to deliver quality service to patients, which includes managing overtime and training budgets.
Ensure that policies and procedures are current and compliant with regulatory standards.
Foster a collaborative environment and contribute positively to a culture of teamwork across the organization.
About Our Practice
We are a suburban general practice serving approximately 7000 patients, supported by three partners along with nursing, administrative, and PCN ARRS staff.
Operational Duties
Daily Operational Management
Oversee the daily operational performance of the practice, ensuring effective execution of both clinical and non-clinical tasks.
Ensure that all staff members are knowledgeable and confident in following established protocols.
Work in conjunction with relevant management to regularly evaluate practice operations and implement improvements, leveraging technology to enhance both patient and staff experiences.
Support the practice in maintaining a cost-effective staffing model to ensure quality patient service, including managing overtime and training budgets.
Promote a culture of collaboration, ensuring staff actively engage with communication tools to optimize information sharing across the practice.
Staff Management
Ensure that all new staff members receive a positive onboarding experience and are effectively introduced to site-specific policies and procedures.
Serve as the primary contact for staff to ensure awareness and adherence to relevant policies.
Act as the initial point of contact for patient complaints, in accordance with established policies.
Oversee the administrative components of quality outcomes frameworks, collaborating with GPs, nursing staff, and the administrative team.
Facilities and Compliance
Ensure adherence to health and safety regulations and maintain all relevant documentation.
Optimize the use of practice facilities, ensuring compliance with applicable legislation and safeguarding staff well-being.
Collaborate with partners to plan and implement facility improvements, managing supplier relationships to ensure timely and budget-compliant completion.
General Business Support
Provide on-site assistance for basic IT support requests, escalating complex issues to external support services.
Serve as the first point of contact for initial business support inquiries, directing more complex queries to the appropriate team member.
Organize and participate in relevant meetings, ensuring that decisions and actions are documented and followed up.
Lead the management of clinical systems, ensuring IT security and compliance with information governance at all times.
Maintain the significant event database, offering guidance to staff and briefing the team as necessary.
Support the practice and management team in continuous improvement initiatives.
Through innovative practices, assist partners in promoting quality improvement, confidentiality, collaborative efforts, service delivery, and compliance with regulatory standards.
Required Skills
Essential Skills
Flexibility to meet business needs.
Team collaboration skills.
Excellent communication skills (both written and verbal).
Strong listening abilities.
Proficiency in multitasking.
Conflict management skills.
Self-motivated and enthusiastic.
Honest and compassionate approach.
Experience Requirements
Essential Experience
Minimum of three years of experience in healthcare management with a proven track record in a similar capacity.
Experience in managing complaints.
Leadership experience in team settings.
Desirable Experience
Background in a healthcare environment.
Qualifications
Essential Qualifications
Minimum of three years of relevant experience in healthcare management.
Desirable Qualifications
HR-related qualifications.
