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Overnight Customer Support Specialist
2 months ago
Position: Overnight Customer Support Specialist
Department: Sopp+Sopp
Work Schedule: 4 on 4 off, 8 PM - 8 AM
Compensation: £26,000 (Includes night shift premium)
*Initial training will be conducted in-office, followed by remote work.*
Join our team at Activate Group Limited and contribute to our ongoing success.
**Recognized in the 2022 Sunday Times 100: Fastest-growing private companies in Britain.
**Excellent opportunities for career advancement – grow alongside us.
Role Overview
We are seeking dedicated individuals to join our 24/7 Contact Centre, operational every day of the year. You will manage a substantial volume of incoming calls in a vibrant and fast-paced setting.
As the initial point of contact for our clients, your primary responsibility will be to document accident reports. Additionally, you may address inquiries, coordinate with other organizations and agencies, and collaborate with various departments to resolve issues. Throughout your work, you will ensure that all information is accurately recorded and updated using our specialized software and reporting systems.
Given our commitment to being available for our customers every day of the year, you will be required to work a Saturday or Sunday once every three weeks, with a weekday off in return.
Key Responsibilities
- Managing a high volume of incoming calls from customers and third parties.
- Utilizing Activate Group's specialized software and databases to accurately log the information received.
- Adhering to established Customer Service Level Agreements (SLAs) and personal Key Performance Indicators (KPIs).
- Collaborating with other teams across the organization.
- Communicating with external companies as needed to resolve inquiries.
Required Skills and Experience
- Exceptional customer service and communication abilities.
- Capability to manage a high volume of calls daily.
- Strong attention to detail.
- Proficient in various software applications.
- Experience in a target-driven environment is advantageous.
- Aptitude for multitasking.
- Prior experience in a call/contact center or customer support role is preferred.
Benefits
- 33 days of annual leave (including public holidays).
- Personal health cash plan – reimbursement for dental and optical check-ups.
- Enhanced maternity, paternity, adoption, and shared parental pay.
- Life insurance: three times the basic salary.
- Complimentary breakfasts and fresh fruit.
- Birthday surprises for all employees.
What to Expect from Us
At Activate Group, the well-being of our team members is a top priority. Whether you are at our offices or working remotely, we ensure you receive the support necessary for your success.
From health and wellness benefits to recognition programs for our employee of the month, along with small perks like free fruit and cereal, we strive to show our appreciation for your contributions.
About Us
Activate Group has been recognized by the Sunday Times as one of the UK's 100 fastest-growing private companies, employing over 700 team members nationwide.
We collaborate with some of the largest fleets and insurance firms in the UK, assisting drivers involved in road incidents through our contact centers.
We manage every aspect of the repair process, from our own Activate Accident Repair body shops to a nationwide network of independent repair partners.
Our purpose and values define our approach to working with team members, customers, and suppliers:
Purpose: Enhance someone's challenging day.
Values:
- Make it happen – Take responsibility. Act decisively, work efficiently, and deliver exceptional results.
- Strive for better – Be innovative. Challenge the status quo and pursue continuous improvement.
- Win together – Foster teamwork. Collaborate, learn, and respect one another.
