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Apprentice Learning Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom University of Birmingham Full time
Job Title: Apprentice Learning Administrator

Job Summary:

We are seeking an experienced and organized Apprentice Learning Administrator to join our team at the University of Birmingham. The successful candidate will provide administrative support for our apprenticeship programmes, ensuring the smooth delivery of operational activities and compliance with relevant regulations.

Key Responsibilities:

  • Provide administrative support for the delivery of apprenticeship programmes, including generating accurate data and maintaining records.
  • Develop and maintain data management systems for funding purposes, ensuring compliance with audit and data protection requirements.
  • Respond to internal and external enquiries, providing accurate and timely information and advice on University processes and procedures.
  • Communicate relevant information to students, staff, and external contacts, ensuring effective stakeholder engagement.
  • Process data, monitoring accuracy and chasing up missing information, and escalating any issues as appropriate.
  • Use complex University systems and processes to research, manipulate, analyze, and interpret sets of data, producing routine reports.
  • Maintain working relationships with key stakeholders, fielding queries, receiving and dealing with disputes or complaints, and resolving promptly.
  • Offer advice and support to others on area of activity, promoting a culture of continuous improvement.

Requirements:

  • Evidence of skills and ability to undertake the role, with experience of multi-tasking and delivery to an agreed timescale.
  • GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
  • Good IT skills with working knowledge of standard Microsoft Office software.
  • Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
  • Ability to work on your own initiative, proactively contributing to improving processes and proposing new ways of working.
  • Excellent communication skills, with the ability to communicate clearly and effectively with others.
  • Well-organized with the ability to prioritize work proactively, independently, and as part of a team.
  • A good understanding of how to deliver excellent customer service.
  • Experience of using and maintaining complex work systems, e.g., student databases, finance record systems, HR systems, or equivalent, and an aptitude for learning new IT packages and systems.
  • Experience of supporting committees in a secretarial capacity.
  • The ability to cope with change in a fast-moving, dynamic environment where change is often required immediately.
  • An understanding of the importance of equality and diversity in the workplace.
  • The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Working Arrangements:

This is a full-time, fixed-term contract up to August 2025. The successful candidate will be required to work independently, with some flexibility to work in different areas of the department or wider University.

What We Offer:

The University of Birmingham offers a competitive salary, excellent benefits, and a dynamic working environment. We are committed to equality and diversity, and we welcome applications from candidates who share our values.