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Operations Assistant
2 months ago
About the Role:
MTrec Commercial is seeking a highly organized and detail-oriented Customer Service Administrator to join their team. As a key member of the operations team, you will be responsible for processing invoices, preparing quotations, and providing exceptional customer service.
Key Responsibilities:
- Process and manage invoices, ensuring timely and accurate payment
- Prepare quotations for builders using drawings supplied, and input them onto the Opera system
- Respond to customer inquiries and provide support via email and phone
- Provide cover within the planning department, booking installation work into engineers' diaries using Excel worksheets
- Liaise with the accounts team to ensure seamless communication and data exchange
- Edit SDI orders to pass on to the relevant planner, and deal with stock and stock transfers at the warehouses
- Complete stock transfers and update stock on the Opera system following regular stock takes
- Use the Opera software system to edit orders and ensure products are delivered to the correct warehouse
- Accurately and timely complete all relevant paperwork, ensuring engineers return signed paperwork immediately following job completion
Requirements:
- Good understanding of business operations and excellent organizational skills
- Proficiency in Microsoft Access, Excel, and Word
- Strong communication and listening skills, with a focus on providing exceptional customer service
- Ability to work effectively in a team environment and provide support as needed
- Attention to detail and accurate data input skills essential
About MTrec Commercial:
MTrec Commercial is a reputable and established company with a strong reputation for providing exceptional customer service. As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
