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Senior Technical Lead
2 months ago
About Us
Norton Rose Fulbright LLP is a global law firm with a strong presence in the legal sector. We provide a full business law service to our clients, with a focus on delivering high-quality solutions that meet their needs.
The Role
We are seeking a highly skilled Technical Lead to join our Application Support team. As a Technical Lead, you will be responsible for providing second- and third-line support for our enterprise applications, working closely with our application development teams to ensure supportable solution delivery and quality assurance of systems.
Key Responsibilities
- Provide second- and third-line support for our enterprise applications, working within an ITIL framework.
- Collaborate with application development teams to ensure supportable solution delivery and quality assurance of systems.
- Work with project delivery teams to ensure adequate support models are in place for new applications or products delivered.
- Deliver projects to improve systems manageability and supportability within the Change Management delivery process.
- Participate in DR invocation and testing, and provide maintenance and monitoring of DR/BCP readiness.
- Creation of technical documentation and facilitation of hand-over for development projects.
- Monitor and report on system performance, feeding into capacity planning and application development.
- Evaluate and manage incidents with suppliers, building effective service relations with suppliers.
- Provide an escalation point for application issues.
- Implement monitoring and maintain data processing and data feeds between systems.
- The ability to learn and support current and new systems quickly and effectively.
Requirements
- Experience of supporting and maintaining enterprise applications with a good appreciation of applications design and development, including database and infrastructure technologies.
- Experience of supporting key technologies and critical systems.
- Experience of implementing, customizing, and supporting third-party systems, including managing suppliers to delivery.
- Experience of specifying, building, and configuring servers to host the various layers in an enterprise application framework (on-site and cloud-based).
- Experience in application vulnerability monitoring and patching.
- Ability to proactively recommend and implement alternative working practices.
- Comfortable managing both project delivery and allocated tickets effectively within the team.
- Awareness of structured development, analysis, and project management methods (SDLC, Prince, DSDM, UML, etc.).
- Core technical skills to include T-SQL and PowerShell.
- Excellent troubleshooting, problem-solving, and delivery skills, coupled with a good understanding of ITIL support processes.
- Excellent written and verbal communication.
- A proactive outlook to problem-solving.
- Proactive and flexible, team player.
- Ability to organize and plan work independently.
Desirable Skills
- Experience of supporting and enhancing software solutions in the legal sector.
- iManage, on-premises and cloud.
- Intapp, Open, Flow, and Walls.
- Docusign or other signature platform.
- InterAction.
- HighQ client collaboration.
- Learning management: Cornerstone.
- Active Directory and Entra ID.
- Microsoft 365.
- Microsoft Azure.
- Database management utilizing SQL Administration Studio and SQL scripting.
What We Offer
- 25 days holiday + Bank Hols.
- Free Virtual GP Service.
- Private Medical Insurance.
- Pension – Norton Rose Fulbright will also make a contribution.
- Life Assurance.
- Income Protection Insurance.
- Enhanced Maternity, Adoption, or Surrogacy Leave.
- Carers Leave.
- Flexible working.
