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Technical Configuration Coordinator
2 months ago
iO Associates is seeking a Data Configuration Specialist with expertise in data entry and spreadsheet management to collaborate with our client. This role involves configuring new store setups and ensuring ongoing service for comprehensive customer monitoring. You will work closely with onsite engineers, subject matter experts, and customer teams to troubleshoot and deliver effective solutions for integration and installation challenges.
Position: Data Configuration Specialist
Location: Remote with occasional onsite visits
Employment Type: Permanent
Compensation: Up to £25,000 per annum
Work Schedule: Evening/night shifts required to align with USA hours, specifically from 7 PM to 2 AM.
Key Responsibilities:
- Deliver technical support via phone to installation and maintenance technicians.
- Ensure that third-party technicians and clients have a well-connected and properly configured site during and after installations.
- Act as the primary contact during the installation process and for any follow-up visits related to hardware replacements and alarm inquiries.
- Provide validation and sign-off for successful installations.
- Maintain master sign-off documentation for customer rollouts.
- Assist with customer modifications, including controller replacements and site remodels.
- Review trouble ticket logs daily to identify and address issues as necessary.
- Analyze system-generated reports to resolve any discrepancies identified.
- Communicate effectively with customers and technicians through phone, email, and ticketing systems.
Required Qualifications:
- Strong verbal and written communication skills.
- Proven experience in customer interaction, demonstrating the ability to independently resolve issues.
- Excellent listening abilities.
- Capability to coordinate with team members across various continents and time zones.
- Quick adaptability to new systems and interfaces.
- Meticulous attention to detail.
- Basic knowledge of SQL.
- Proficient in Microsoft Office Suite, particularly Excel.
For further inquiries, please reach out to our recruitment team.