Vehicle Technician Specialist
3 weeks ago
Job Summary:
MPI Limited is seeking a highly skilled Vehicle Technician Specialist to join our team. As a key member of our workshop team, you will be responsible for carrying out scheduled vehicle service and repair work, in accordance with the relevant manufacturers' standards.
Key Responsibilities:- Carry out all workshop work in an efficient and safe manner, to meet customer requirements and maximize workshop utilization and productivity.
- Examine vehicles and diagnose non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned.
- Examine vehicles and report defects against relevant regulatory bodies.
- Carry out each job within the budgeted time as set out on the job card – to maintain own labor productivity.
- Work in accordance with workshop and Centre Health & Safety requirements.
- Work with colleagues to maintain workshop standards of cleanliness and tidiness.
- Take personal responsibility for the daily maintenance of workshop equipment, and report equipment defects or problems that need attention.
- Follow key processes to achieve specified quality and efficiency targets.
- Work with the Centre developing and improving more efficient processes.
- Talk to customers to summarize the details of the work required or carried out, and answer their questions.
- Offer customers a detailed technical explanation (where this is required) in a way that recognizes their level of technical proficiency.
- Listen carefully to customers and build rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre.
- Coach and support apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job.
- Provide assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology.
- Attend specialized training as required by the relevant manufacturer.
- Work with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
- Ensure opportunities for sales are followed up by the most appropriate specialist.
- Report on technical problems using appropriate procedures.
- Responsible for handling customer data in line with GDPR.
- Ad hoc duties as and when required to meet the needs of the business.
Requirements:
The ideal candidate will hold level 3 vehicle technician competence and have a strong understanding of vehicle technologies and manufacturers' standards.
What We Offer:
As a Vehicle Technician Specialist at MPI Limited, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our business.
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