Senior Client Relationship Manager

2 weeks ago


Lockington Leicestershire, United Kingdom Arvato SCM UK Ltd Full time

We invite you to consider a pivotal role as a Senior Client Relationship Manager with Arvato SCM UK Ltd. This position is ideal for a dedicated and skilled professional eager to enhance client partnerships and contribute to overall business success.

Key Responsibilities:

  • Manage and nurture client relationships, ensuring that financial objectives are achieved
  • Supervise service execution and operational processes, ensuring compliance with service level agreements
  • Conduct business reviews and facilitate client discussions
  • Work collaboratively with internal departments on project execution
  • Spot and capitalize on growth prospects while steering strategic initiatives
  • Proactively identify and mitigate risks and challenges
  • Address client escalations with urgency and efficiency
  • Build and lead a high-performing client success team

Qualifications:

  • Proven experience in managing customer accounts
  • Strong understanding of business operations and excellent communication skills
  • Proven leadership capabilities
  • Customer-focused approach
  • Expertise in project management methodologies

Benefits:

  • Generous annual leave policy with the option to acquire additional days
  • Retirement plan contributions and life insurance coverage
  • Access to an Employee Assistance Programme and discount offerings
  • Complimentary parking facilities


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