Senior Client Relationship Manager
2 weeks ago
We invite you to consider a pivotal role as a Senior Client Relationship Manager with Arvato SCM UK Ltd. This position is ideal for a dedicated and skilled professional eager to enhance client partnerships and contribute to overall business success.
Key Responsibilities:
- Manage and nurture client relationships, ensuring that financial objectives are achieved
- Supervise service execution and operational processes, ensuring compliance with service level agreements
- Conduct business reviews and facilitate client discussions
- Work collaboratively with internal departments on project execution
- Spot and capitalize on growth prospects while steering strategic initiatives
- Proactively identify and mitigate risks and challenges
- Address client escalations with urgency and efficiency
- Build and lead a high-performing client success team
Qualifications:
- Proven experience in managing customer accounts
- Strong understanding of business operations and excellent communication skills
- Proven leadership capabilities
- Customer-focused approach
- Expertise in project management methodologies
Benefits:
- Generous annual leave policy with the option to acquire additional days
- Retirement plan contributions and life insurance coverage
- Access to an Employee Assistance Programme and discount offerings
- Complimentary parking facilities
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