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Head of Merchant Operations Partnering Specialist
2 months ago
About the Role
The Head of Merchant Operations Partnering Specialist will play a critical role in driving collaboration across various teams at GoCardless. Effective communication and collaboration are key to success in this position.
- Enable the Merchant Operations Group and the wider GC organization to understand how the Group is performing, what we're working on, and why it's important for the success of GC.
- Lead on cross-department projects and activities, acting as the point of contact for GC to engage with the Merchant Operations Group leadership, for them to provide input and alignment, including business case reviews, Group planning & roadmapping, etc.
- Ensure the Merchant Operations Group has a clear and effective communication cadence, both within and outside the Group.
- Support with the coordination of Functional meetings, activities, and projects for the Risk and Operations functions (for which our COO is functionally responsible).
- Provide support and leverage for the COO and Merchant Ops senior leadership, deputizing where necessary, and ensuring they are well-prepared for relevant meetings.
About You
We're looking for someone with experience in a similar fast-paced tech environment to GoCardless, with a background in business and operational analysis. You should enjoy working with various teams, including GTM, to negotiate outcomes and help get the best out of them.
- You have a proven track record of working in a fast-paced environment and are comfortable with challenging discussions and managing stakeholders of varying levels of seniority, including senior C-suite.
- You are a project-management pro, handling timelines, trade-offs, and prioritization with ease.
- You have an ability to find pragmatic solutions by using and understanding data, as many of our decisions are data-driven.
About the Perks
We offer a range of benefits to support your wellbeing and career growth, including:
- Wellbeing - stay healthy with dedicated support and medical cover.
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12-month period (in accordance with our work away policy).
- Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level.
- Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together.
- Parental leave - to suit everyone embarking on life's great adventure.
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')
