Customer Success Partner

4 days ago


Crook of Devon, Perth and Kinross, United Kingdom ISL Talent Full time
Customer Success Partner

At ISL Talent, we're seeking a seasoned Customer Success Partner to join our team. As a key member of our customer success function, you'll play a pivotal role in driving business value for our enterprise customers.

Key Responsibilities:

  • Develop and execute strategic account plans to drive growth and expansion aligned to business targets.
  • Build trusted relationships with decision makers, influencers, and users to share market insights and build customer advocacy.
  • Proactively monitor customer health, identify potential risks, and mitigate them to ensure success and retention.
  • Collaborate with cross-functional teams to identify process improvements and product requirements.
  • Support projects and contribute to building our customer success function with a focus on scalability and continuous improvement.

Requirements:

  • Proven track record in strategic account management with a focus on building and maintaining relationships with enterprise customers in a B2B SaaS environment.
  • Hands-on knowledge of HR domains such as Compensation & Reward, Organisational Development, Learning & Development, and Recruitment.
  • Experience with Enterprise HR technologies and a keen interest in how HR technology and machine learning can support HR processes.
  • Excellent problem-solving skills, relationship management skills, and communication skills.
  • A positive attitude to change, a continuous improvement mindset, and a willingness to go beyond the brief.

About Us:

ISL Talent is a dynamic and growing company that values innovation, collaboration, and customer success. If you're a motivated and results-driven professional looking for a new challenge, we'd love to hear from you.



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