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Account Manager

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom DPDGroup UK LTD Full time
Job Description

As an Indoor Account Manager at DPDGroup UK LTD, you will be responsible for proactively managing an existing customer base of approximately 800 customers, each spending up to £700 per week with either DPD or DPD Local. Your primary goal will be to build strong working relationships with customers to retain their loyalty to our company and develop each account through sales and high-level service.

Key Responsibilities:
  • Develop and implement account plans to support revenue and contribution targets
  • Maintain and update customer information via SalesForce and other systems used
  • Develop multi-functional and multi-level business relationships with customers' organizations
  • Identify and develop additional revenue opportunities within the portfolio and their associated companies
  • Maintain an up-to-date revenue opportunity pipeline
  • Monitor the profitability and profile of each customer to ensure the account is trading within acceptable levels
  • Identify and manage the resolution of customer problems to secure long-term account retention
  • Contact customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
  • Complete Annual Price Increases for all accounts within your portfolio
  • Work with the sales teams to accept accounts for handover in line with company policies and trading agreements
Requirements:
  • Passionate about delivering amazing service every day
  • Demonstrable experience within Account Management/Customer Relationship Management
  • Natural ability to engage with customers, delivering outstanding customer service
  • Excellent communication and influencing skills
  • Ability to adapt and respond to change quickly
  • Good mathematical skills to support pricing and costing for customers
  • Decisive and effective decision-making in a time-pressured environment
  • High levels of resilience, self-motivation, and flexibility
  • Knowledge and experience in sales and upselling to existing customers
  • Attention to detail and good organization skills
  • IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce
  • Able to liaise with customers using telephone and online meeting resources
  • Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caring, and Accountability