Befriending Coordinator

We are seeking a highly motivated and compassionate individual to join our team as a Befriending Coordinator. As a key member of our Telephone Friendship Service, you will play a vital role in coordinating and supporting matches between our members and volunteers across the UK.

• Coordinate and support the Telephone Friendship Service, ensuring a safe and efficient experience for our members and volunteers.
• Provide excellent customer service, responding to emails and calls in a timely and professional manner.
• Work closely with our volunteers and members to ensure a positive and supportive experience.
• Collaborate with our team to develop and implement strategies to promote the service and engage with our community.
• Contribute to the development and maintenance of our safeguarding policies and procedures.

• Excellent communication and interpersonal skills.
• Ability to work flexibly and adapt to changing priorities.
• Strong customer service skills and a passion for supporting older people.
• Experience working with volunteers or in a customer-facing role.
• Ability to manage a busy workload and prioritize tasks effectively.

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative team environment.
• The chance to make a real difference in the lives of older people.