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Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom Henderson Scott Limited Full time

Job Title: Desktop Support Engineer

Company: Henderson Scott Limited

Location: London

Job Type: Full-time

Salary: £36.5K

Job Description:

Key Responsibilities:

  • Provide second-line desktop and remote support to global office personnel.
  • Offer VIP user support to senior management and other high-priority users.
  • Assist IT team members with difficult or recurring issues.
  • Liaise with and delegate tasks to relevant teams for escalation.
  • Support the Desktop Team Lead and escalate support issues to the IT Support Manager as necessary.
  • Provide mobile device support for Apple and Android devices.
  • Administer Active Directory Users and Computers.
  • Support Windows 10 and 11 operating systems.
  • Support MAC OS X operating systems.
  • Participate in ad-hoc support requests, desk moves, and desk-side support.
  • Support the business core hours 7am to 7pm rota basis (Monday to Friday) and out-of-hours support as necessary.

Requirements:

  • Strong interpersonal skills.
  • Strong prioritization skills and ability to follow process.
  • Ability to work proactively and under pressure.
  • Good understanding of mobile devices, such as Apple smartphones and tablets.
  • Strong background in Microsoft Office.
  • Strong background in Windows.
  • Familiarity and comfort in using web conferencing and collaboration tools and apps, including Teams, Skype for Business, Zoom, and WhatsApp.

Knowledge and Experience:

  • IT industry experience.
  • Microsoft Windows 10 and later.
  • Windows Server 2008 and later.
  • Active Directory and Microsoft Azure AD.
  • Microsoft Exchange.
  • Microsoft Office 365.
  • Mimecast.
  • Skype for Business.
  • SCCM.
  • Sophos Central.
  • Citrix and Citrix Director.
  • ITIL Best Practice.
  • Remote Support Tools.
  • Incident, Problem, and Change Management.
  • Knowledge of administrative and clerical procedures.

Compliance and Regulatory Responsibilities:

  • Compliance with FCA requirements at all times.
  • Obtain appropriate approvals to ensure compliance with company policy, procedures, and regulatory requirements/rules, with regards to data protection, money laundering, etc.
  • Maintain accurate records and deal with correspondence appropriately.

Personal Qualifications:

  • Relevant professional IT qualifications.
  • ITIL Foundation V4.