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Branch Manager
2 months ago
We are seeking an experienced and skilled Branch Manager to join our team at Acorn Insurance & Financial Services LTD. As a key member of our Retail Branch Network department, you will be responsible for leading a team of sales agents and account managers to deliver exceptional customer experiences and drive business growth.
Key Responsibilities- Leadership and Management
- Lead a team of sales agents and account managers to achieve sales targets and deliver exceptional customer experiences.
- Develop and implement strategies to drive business growth and improve customer satisfaction.
- Recruit, train, and develop team members to ensure they have the skills and knowledge needed to succeed in their roles.
- Customer Service
- Ensure that customers receive timely and effective resolutions to their queries and issues.
- Develop and maintain strong relationships with customers to build trust and loyalty.
- Monitor and improve customer satisfaction levels to ensure that they meet or exceed business expectations.
- Marketing and Sales
- Develop and implement marketing strategies to promote Acorn Insurance & Financial Services LTD products and services.
- Work with the sales team to identify and pursue new business opportunities.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Operations and Administration
- Oversee the day-to-day operations of the branch, including managing budgets, resources, and staff.
- Ensure that all administrative tasks are completed efficiently and effectively.
- Develop and implement processes to improve efficiency and productivity.
- Leadership and Management Experience
- Proven experience in a leadership or management role, preferably in a retail or financial services environment.
- Ability to lead and motivate a team to achieve sales targets and deliver exceptional customer experiences.
- Customer Service Skills
- Excellent customer service skills, with the ability to resolve customer queries and issues in a timely and effective manner.
- Ability to develop and maintain strong relationships with customers to build trust and loyalty.
- Marketing and Sales Skills
- Proven experience in marketing and sales, preferably in a retail or financial services environment.
- Ability to develop and implement marketing strategies to promote products and services.
- Operations and Administration Skills
- Proven experience in operations and administration, preferably in a retail or financial services environment.
- Ability to oversee the day-to-day operations of a branch, including managing budgets, resources, and staff.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
