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Overnight Operations Supervisor

2 months ago

Streatham, Greater London, United Kingdom Apcoa Parking Full time
Overnight Operations Supervisor at APCOA

Are you skilled in conflict resolution and adept at managing customer and team interactions? Do you possess a minimum of one year in a supervisory capacity within customer service? Are you a collaborative team player?

Position Overview:

This role entails supervising a group of Night Civil Enforcement Officers. You will conduct daily briefings for the team prior to their deployment, ensuring they are fully briefed on client expectations, management directives, and prevailing street conditions. Your duties will include meeting client specifications, particularly local Key Performance Indicators, while providing on-site management and support to the Night Team.

Key Responsibilities:

  • Overseeing the proper deployment of Night Civil Enforcement Officers in line with service agreements and contracts
  • Ensuring overall client satisfaction and participating in client meetings as required
  • Managing, reviewing, monitoring, supervising, and directing staff in accordance with contractual obligations and Key Performance Indicators
  • Preparing essential reports for management review

Qualifications Required:

  • Previous experience in a supervisory role
  • Strong organizational, management, and motivational capabilities
  • Proficiency in IT applications, including Excel and PowerPoint
  • Ability to adapt to change, respond effectively, and work autonomously
  • Exceptional written and verbal communication skills
  • Experience in performance management
  • Familiarity with the Traffic Management Act (TMA 2004)
  • Possession of a valid UK Driving Licence

Benefits Offered:

  • Competitive annual salary
  • 42.5 hours per week across 4 days
  • Opportunities for training and career advancement
  • Employee Discount Scheme
  • Pension Scheme

This position involves night shifts, with a commitment of 42.5 hours weekly over 4 days. If you excel in a dynamic role with significant responsibilities within the community, this opportunity may align with your career aspirations. We are committed to fostering a fair and inclusive workplace at APCOA, where diverse backgrounds are valued and a supportive environment is provided. Our team thrives in a vibrant setting where achievements are recognized, and there are ample opportunities for professional growth and development.