Customer Service Representative

1 month ago

London, Greater London, United Kingdom Leisure (Operations) Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Reception and Sales colleague at Places Leisure. As a Placemaker, you will be responsible for delivering excellent customer service, promoting a welcoming environment, and inspiring others to work together to achieve their best.

Key Responsibilities
  • Provide exceptional customer service and support to members and visitors
  • Manage daily operational tasks with strong execution and confidence
  • Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people
  • Use sales tools and techniques to promote membership and services
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
What We Offer

We are a large, diverse, and ambitious business that offers a comprehensive benefits package, including:

  • Alignment with the Real Living Wage foundation
  • A bonus scheme for all colleagues at 2%
  • Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
  • Flexible working arrangements, including part-time working, shift work, and more
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop, and cafes
  • Extra perks, including huge discounts and offers from shops, cinemas, and much more
About Us

We are Places for People Group, a social enterprise that believes it's people that make a community. We build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive.

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