Assistant Store Manager

7 days ago

Yeovil, Somerset, United Kingdom JD Sports Full time
About JD Sports

JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

We are a FTSE100 publicly quoted company with a strong presence in the UK and internationally.

Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for driving sales and maximizing store profitability, while providing industry leading service on the high street.

Key Responsibilities
  • Customer Service:
    • Maintain customer retention by providing first class service.
    • Deal with enquires and complaints and resolving the issue/request.
    • Drive consistency within your internal teams to achieve the highest service levels.
    • Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).
  • Sales:
    • Ensure that targets are achieved and, where possible, exceeded.
    • Analyse Oracle reports to assist you in making key sales decisions.
    • Manage in store devices in order to capitalise on a wider range of products.
    • Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
  • Visual Merchandising:
    • Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
    • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
    • Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
  • Training & Development:
    • Develop existing team members and encourage progression within the company.
    • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
    • Management development should be prioritised by the use of the in-house Trainee Management Academy.
    Requirements
    • Retail Management experience would be advantageous.
    • Excellent Time Management skills.
    • IT skills- Microsoft Outlook, Word and Excel.
    • Incremental Holiday Allowance
    • Discretionary Bonus Scheme
    • Staff Discount On JD Group and other brands within the organisation
    • Pension Scheme - Depending on level of role
    • Life Assurance – Depending on level of role
    • Personal development opportunities to learn and develop at work.

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