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Domestic Services Manager

2 months ago

Hull, Kingston upon Hull, United Kingdom OCS Group Full time

Job Summary

We are seeking a highly skilled and experienced Domestic Services Manager to join our team at OCS Group. As a key member of our operations team, you will be responsible for leading a team of domestic staff to provide high-quality cleaning services to patients, staff, and visitors in a hospital environment.

Key Responsibilities

  • Lead a team of domestic staff to ensure that all cleaning tasks are carried out in accordance with NHS Cleaning standards or equivalent.
  • Effectively manage and monitor the assigned units within budgetary restraints while conforming to the client's and OCS specification.
  • Maintain all employee attendance records for Holidays and sickness and ensure staff report for duty at the correct times and breaks are adhered to.
  • Authorise time sheets and any overtime worked in agreement with the Domestic Manager.
  • Apply quality control procedures to ensure that the standards of cleanliness comply with the contract requirements.
  • Ability to work as part of a team, but also to work using your own initiative.
  • Ability to manage your own time and prioritise your own workload.
  • Daily liaison with departmental leads on all service-related issues to ensure the best possible service delivery to the Trust.
  • Carry out inductions, training/refresher training and job chats.
  • Be courteous to staff, visitors, service users & team members.
  • Ensure that all of your team are working safely and in line with all health and safety procedures. You must ensure that all adverse events and near misses are reported in accordance with the company procedure.
  • Carry out all first line investigation procedures, including informal counselling notes in line with OCS and client policy.
  • Carry out all return-to-work interviews and first line absence meetings in line with the OCS policy.
  • Oversee use and to take responsibility for all consumables, equipment & machinery used. Report any defects or defaults of equipment/machinery to line manager.
  • Conduct quality monitoring in partnership with the client requirements, this includes joint monitoring with client staff.
  • Ensure the Helpdesk tasks are responded to and closed in the allocated times.
  • Ensure washroom checks are completed in line with site targets.
  • Ensure proof of presence targets are completed and maintained on site
  • Ensure the periodic cleaning plan is carried out correctly in accordance with the agreed schedule and the associated forms completed.
  • Understand the units working pattern so you do not conflict with the units daily working pattern.
  • Develop a good knowledge of the areas you are working to enable efficient working practices.
  • Uphold the company core values at all times
  • Attend all training courses as required by the company
  • Comply with all company policy, procedure and training at all times.
  • Comply with uniform policy at all times to include plain, closed toe shoes.
  • Comply with the company social media policy at all times.
  • Maintain company, patient and client confidentiality at all times.
  • Carry out any other reasonable requests from the company.

Requirements

  • IT literacy skills including email required.
  • Good organisational skills
  • Good level of verbal and written communication skills
  • Ability to work under pressure
  • Punctuality, attendance & positive 'can do attitude'
  • Customer focused
  • Strong motivation and team building skills
  • NVQ level 2 desirable but not essential
  • Previous experience in a housekeeping role.
  • Previous experience of Health & Safety in a hospital environment.
  • Previous experience of working within a service industry.