System and Continuous Improvement Analyst

2 weeks ago

Birmingham, Birmingham, United Kingdom British Heart Foundation Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a System and Continuous Improvement Analyst. This is a pivotal role that will play a key part in driving continuous improvement and delivering exceptional service in our contact centre environment.

Key Responsibilities:
  • System Support & Maintenance: Provide expert-level support for our Freshdesk Helpdesk ticketing system, resolve technical issues, and perform regular system maintenance checks.
  • Continuous Improvement: Implement and manage improvement activities, deliver project reports, and identify efficiency and cost-saving opportunities.
  • Data Management and Reporting: Maintain Freshdesk systems, provide monthly user reports, and update Business Continuity Plan and contact details.
  • Collaboration & Communication: Work closely with department leads, attend regular technology forums, and collaborate with cross-functional teams to develop and deliver improvements.
  • Insight & Analysis: Use data to provide insights, measure benefits, investigate productivity trends, and contribute to planning cycles.
About You

We are looking for a dynamic and analytical individual with a strong background in IT and project management. The ideal candidate will possess:

  • Tech Expertise: Outstanding IT knowledge, with a deep understanding of Windows, MS Office (especially Excel and PowerPoint), and database systems like CRM. Experience with Helpdesk ticketing systems is essential, and familiarity with Freshdesk is highly desirable.
  • Project Management and Continuous Improvement Skills: A proven track record of analytical roles within a contact centre, improving services through technology, and managing continuous improvement projects.
  • Analytical and Reporting Skills: Excellent data entry, tracking, and distilling insights from data. Additionally, the ability to create compelling reports for tech and non-tech stakeholders.
  • Communication & Collaboration Skills: Strong written and verbal communication skills, exceptional presentation skills, and experience working with diverse stakeholders.
  • Detail-Oriented & Proactive: Organized, meticulous, and proactive approach to delivering timely solutions. A positive attitude and continuous improvement mindset are essential.

  • System and Continuous Improvement Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a System and Continuous Improvement Analyst. This is a pivotal role that will play a key part in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System Support & Maintenance: Provide expert...

  • Defence Systems Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Pharaoh Capital Full time

    Job Title: Cyber Defense AnalystJob Type: Full-TimeContract Type: Day RateLocation: Birmingham OfficeAbout Us: Pharaoh Capital is a leading cybersecurity firm dedicated to safeguarding our clients' digital assets and data.Job Summary: We are seeking a highly skilled and motivated Cyber Defense Analyst to join our team in Birmingham. As a Cyber Defense...

  • Defence Systems Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Pharaoh Capital Full time

    Job Title: Cyber Defense AnalystJob Type: Full-TimeContract Type: Day RateLocation: Remote (Birmingham office)About Us: Pharaoh Capital is a leading cybersecurity firm dedicated to safeguarding our clients' digital assets and data.Job Summary:We are seeking a highly skilled and motivated Cyber Defense Analyst to join our team. As a Cyber Defense Analyst, you...

  • Finance Systems Optimization Analyst

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group is excited to present an opportunity for a Senior Finance Systems Analyst. Our client is a prominent organization recognized for its dedication to excellence and ongoing enhancement in the financial sector. Their team is focused on delivering superior financial solutions and insights that facilitate strategic business decisions. In...

  • Continuous Improvement Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom NHS Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Lead to join our team at Birmingham and Solihull Mental Health NHS Foundation Trust. The successful candidate will be responsible for leading and delivering continuous improvement projects, coaching and upskilling project teams, and developing and implementing quality improvement...

  • Business Systems Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Clarity Resourcing Full time

    About the RoleWe are seeking an experienced Business Systems Analyst to join our team at Clarity Resourcing. As a Business Systems Analyst, you will play a key role in working with our client to deliver high-quality business solutions.Key ResponsibilitiesRequirements Analysis: Gather and analyze business requirements to identify opportunities for process...

  • Business Systems Analyst

    4 days ago

    Birmingham, Birmingham, United Kingdom Clarity Resourcing Full time

    About the RoleWe are seeking an experienced Business Systems Analyst to join our team at Clarity Resourcing. As a Business Systems Analyst, you will play a key role in working with our client to deliver high-quality business solutions.Key ResponsibilitiesRequirements Analysis: Gather and analyze business requirements to identify opportunities for process...

  • Lead Finance Systems Analyst

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group is excited to present an opportunity for a Senior Finance Systems Analyst. Our client is a prominent organization known for its dedication to excellence and innovation within the financial sector. Their team is focused on delivering exceptional financial solutions and insights that empower strategic business decisions. In the role...

  • Senior Systems Analyst

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Smartsearch Recruitment Full time

    Position: Senior Systems Analyst Salary: £40-45k + 25 days holiday (+ bank holidays) with excellent benefits and career advancement opportunities, Remote / Home based. We are pleased to present a remarkable opportunity for a Senior Systems Analyst to join a leading organization in the Construction and hire sector, part of a global network. The ideal...

  • Service Improvement Manager

    4 days ago

    Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    About the RoleWe are seeking a highly skilled Service Improvement Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a Service Improvement Manager, you will play a critical role in driving continuous improvement to support service excellence for a large and complex Government contract.Key ResponsibilitiesContract Management: Manage and keep...

  • Service Improvement Manager

    5 days ago

    Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    About the RoleWe are seeking a highly skilled Service Improvement Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a Service Improvement Manager, you will play a critical role in driving continuous improvement to support service excellence for a large and complex Government contract.Key ResponsibilitiesContract Management: Manage and keep...

  • Service Improvement Manager

    6 days ago

    Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    About the RoleWe are seeking a highly skilled Service Improvement Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our organization, you will play a critical role in driving continuous improvement to support service excellence for a large and complex Government contract.Key Responsibilities:Manage and maintain accurate and...

  • Service Improvement Manager

    2 days ago

    Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    About the RoleWe are seeking a highly skilled Service Improvement Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our organization, you will play a critical role in driving continuous improvement to support service excellence for a large and complex Government contract.Key ResponsibilitiesManage and maintain accurate...

  • Service Improvement Manager

    2 days ago

    Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    About the RoleWe are seeking a highly skilled Service Improvement Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our organization, you will play a critical role in driving continuous improvement to support service excellence for a large and complex Government contract.Key ResponsibilitiesManage and maintain accurate...

  • Lead Financial Systems Analyst

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Gleeson Recruitment Ltd Full time

    Job OverviewGleeson Recruitment Group is excited to present an opportunity for a Lead Financial Systems Analyst. Our client is a prominent organization recognized for its dedication to excellence and innovation within the financial sector. Their team is focused on delivering exceptional financial solutions and insights that empower strategic business...

  • Operations Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GB035 Mercer (UK) Limited Full time

    About the RoleWe are seeking a highly skilled Operations Analyst to join our team at GB035 Mercer (UK) Limited. As an Operations Analyst, you will play a critical role in driving business process improvement and operational excellence across our organization.Key ResponsibilitiesConduct in-depth analysis of operational processes to identify areas for...

  • Lead IT Systems Analyst

    3 weeks ago

    Birmingham, Birmingham, United Kingdom VIQU Ltd Full time

    Job OverviewWe are seeking a Lead IT Systems Analyst to join our dynamic team. This role is pivotal in ensuring the smooth operation of our IT infrastructure and will involve a salary range of £40,000 to £50,000.As a key player in our organization, you will be responsible for troubleshooting IT-related challenges and providing insightful reporting on the...

  • Business Systems Analyst

    12 hours ago

    Birmingham, Birmingham, United Kingdom Crimson Full time

    Job DescriptionAbout the RoleCrimson is seeking a highly skilled Business Systems Analyst to join our team in Birmingham. As a Business Systems Analyst, you will be responsible for providing business analysis and design expertise, mainly for Salesforce solutions, as well as other IT and business change initiatives.Key ResponsibilitiesProvide business...

  • Business Systems Analyst

    9 hours ago

    Birmingham, Birmingham, United Kingdom Crimson Full time

    Job DescriptionAbout the RoleCrimson is seeking a highly skilled Business Systems Analyst to join our team in Birmingham. As a Business Systems Analyst, you will be responsible for providing business analysis and design expertise, mainly for Salesforce solutions, as well as other IT and business change initiatives.Key ResponsibilitiesProvide business...

  • Continuous Improvement Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Roundpeg Full time

    Join Roundpeg as a LEAN ConsultantRoundpeg, a company committed to enhancing operational efficiency, is in search of a skilled LEAN Consultant to enhance our team. If you are dedicated to fostering transformative change and providing outstanding value to clients, this role is tailored for you.Key Responsibilities:Evaluate processes and pinpoint areas for...